Lean, and other Operational Excellence models, require cultural changes in a business so that the use of the new tools and techniques become standard, leading to a common view of "This is how we do things here".
Cultural models tell us that three things are required to achieve cultural change:
Policy Deployment helps to set the targets and objectives for the business and ensure everyone's own targets align to the business.
SQCDP puts in place regular monitoring of performance, ensures cross functional alignment to the top issues that need to be addressed, initiates and tracks actions holding personnel to account leading to quicker responses and more stable operations.
Process Confirmation introduces monitoring of critical business and safety systems providing confidence of adherence, and introduces regular coaching and mentoring focused on behaviours.
And Standard Diaries pulls all of this together into a daily routine, giving rhythm and structure that enables teams to perform at a higher level.
